Admin Level - Superuser and TouchPad PC Admin

CRITICAL TO FOLLOW THESE STEPS! If you do not, SwimOffice and TouchPad will lose the sync with the athlete.

If entries are still OPEN

SwimOffice

  1. Go to Member Admin.
    1. Chameleon users: In the side menu click Team Admin > Account/Member Admin > Members tab.
    2. New CMS users: In the side menu click Team Tools > Members.
  2. Find the Athlete and click their name to go into their profile
  3. In the ID Card # field, update their USA ID# to the correct number
  4. Click Merge ID to merge their old USA# and times to their new, correct USA ID#
  5. Go to your Events page.
    1. Chameleon users: Click your Events tab in the top menu, or More... on the home page Events section.
    2. New CMS users: In the side menu click Events & Competition > Team Events.
  6. Click your desired event’s Edit Commitment button.
  7. Locate the updated athlete
  8. Un-commit them from their events and re-commit them (this will now adjust the file to sync to TouchPad)
  9. Sync back to TouchPad

TouchPad

  1. In the menu, click File > Sync Now to SwimOffice
  2. In the menu, click Athlete Entries
  3. Search for the athlete
  4. Delete the duplicate athlete with the incorrect ID

If Entries are CLOSED

TouchPad

  1. In the menu, click Athlete Entries
  2. Search for the athlete
  3. Update their ID#
  4. Run the meet
  5. Sync the results back to SwimOffice

SwimOffice

Fix the athlete and attach the times
  1. Go to the Events page and release the results
  2. Go to Member Admin.
    1. Chameleon users: In the side menu click Team Admin > Account/Member Admin > Members tab.
    2. New CMS users: In the side menu click Team Tools > Members.
  3. Find the Athlete and click their name to go into their profile
  4. In the ID Card # field, update their USA ID# to the correct number
  5. Click Merge ID to merge their old USA# and times to their new, correct USA ID#