Why are late fees being charged on suspended and canceled accounts?
Admin Level - Superuser
SwimOffice applies late fees to active, inactive and canceled accounts alike because the past due fees are still owed. There are two ways to stop the late fees. Ideally, you must add a credit to the account to bring the balance to zero (see first article below), then presumably write off the amount owed or go after the debtor some other way.
The other way is to set late fees to only apply to active and/or suspended accounts.
- In the side menu, click Billing Admin > Billing Setup.
- Scroll down to the Due Date and Late Fee Charge Set-up section.
- After the Limit late fees to only accounts that are, check Active and/or Suspended.
- Click Save Changes.