You will need Superuser privileges in order to complete this task.

When a refund is processed:

  • The amount of the donation is removed from the fundraising event total.
  • Credit is added to the account invoice. The credit will use the CoA defined when setting up the fundraiser event. 
  • An individual credit will appear for the donation and the donation fee that was refunded.
  • The refund is automatically recorded in billing reports such as SE Payments Payouts/Transactions, Inc & Pay Sum, etc.

To Refund Back to the Credit Card

  1. Go to Event Fundraising Admin.
    1. Chameleon users: In the left navigation menu click TUMoney > Event Fundraising Admin.
    2. New CMS users: In the left navigation menu click Business Tools > Event Fundraising Admin.
  2. Click the Results tab.
  3. Find the donor to refund, using the search tools if needed.
  4. Select the donor you would like to refund.
  5. Click Refund Donation.
  6. Enter the amount you would like to refund. You can give a full or partial refund.
  7. Click Save Donation Refund. 

Note: You can issue a refund for an order within 90-days of the transaction.

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See Also
Refund a Credit Balance
Add a credit