Why do my canceled accounts appear under invoices & payments?
SwimOffice Admin - SuperUser
If this account had any invoicing activity within the last billing cycle they will appear in your list. It can take up to two billing cycles for the account to disappear from your list.
Please follow best practice when emailing invoices out for you team. Please follow this procedure.
- Filter by Active & Balance w/Balance
- Select Search
- Select All accounts (but a check mark in the box to the left of Account Name column header)
- Select Email Invoice
Email Summary and Best Practice
Billing Simulation Report