Admin Level - Financial Admin Full Access / Service Hours Administrator

Some teams do not have a one-size-fits-all service hours requirement but instead require different roster groups or billing groups to work a certain amount of hours or points. Here is how to make this happen using an example roster group called "Green." Note this assumes your billing system is active.
  1. Go to Service Hours Admin.
    1. Chameleon users: In the side menu click Billing Admin > Service Hours Admin.
    2. New CMS users: In the side menu click Business Tools > Service Hours Admin.
  2. Click Service Hours System Setup tab
  3. The amount in step 2 on this page should be the minimum hours or points every account needs to work
  4. Note in step 1 when it will reset everyone to zero. If it's September then return here Sept. 1st or later after it has reset everyone to the amount defined in step 2.
  5. Assuming it's after Sept 1st and everyone has been reset then go to "Obligation & Hours Worked" tab
  6. Set Account Status filter to *Active
  7. Supposing the Green roster group needs to work 15 hours, set the Roster Group filter to Green and click Search
  8. Select all accounts by clicking check box next to Account Name column header
  9. Click Multi-Reset Yearly Obligation
  10. Enter the amount of point or hours the Green group needs to work (15 in our example) and click Save Changes for ALL Accounts listed Now
  11. Repeat steps 6-9 for any additional groups with different yearly requirements
See Also
Can I reset my Service Hours system for multiple times instead of yearly?
Reset Service Hours with an inactive billing system