Admin Level - Email/Print/Calendar

Two possibilities:

  1. All Athletes usually means a course type mismatch
  2. One or two athletes usually means an ID mismatch

Possibility One: Check for course type mismatch

  1. Go to your Events page.
    1. Chameleon users: Click your Events tab in the top menu, or More... on the home page Events section.
    2. New CMS users: In the side menu click Events & Competition > Team Events.
  2. Click your desired event’s Edit Commitment button.
  3. Check course type set by the host.
  4. Confirm this is set as the same course type as the meet that you uploaded. Go to Results by Meets.
    1. Chameleon users: In the side menu click Team Admin > Time Reports.
    2. New CMS users: In the side menu click Events & Competition > Meet Results.
  5. Click the Results By Meets tab.
  6. Find the meet and check the Course.
  7. If these courses are not the same the system will not use the new times. Ask if the host will let you change the event's course type. If they agree to this,
    1. Update the event's course type.
    2. Update Best Times to bring in the new course times.

Possibility Two: Check for USA ID Mismatch

  1. Go to Results by Meets.
    1. Chameleon users: In the side menu click Team Admin > Time Reports > Results by Athlete.
    2. New CMS users: In the side menu click Events & Competition > Results by Athlete.
  2. Bring up the Athlete in question using the filters.
  3. Check the newest meet USA ID# and compare with previous. If they are not identical you will have to merge results into one good USA ID#.
  4. Update times again if applicable.

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See Also
What does Multi Cut mean in the event entry file and how is it applied?
How do I add a swimmer's best time manually?
Athlete's times show NT in event