Admin Level - SuperUser

Accounts cannot be merged, but there are two work-arounds. 

If there is one account without financials attached, you can delete it. Note that times will not delete and will follow the member's USA#. Times will automatically sync to the new profile. 

To delete an account:

  1. Go to Member Admin.
    1. Chameleon users: In the side menu click Team Admin > Account/Member Admin > Members tab.
    2. New CMS users: In the side menu click Team Tools > Members.
  2. Search for the account you'd like to delete.
  3. Check the box by the account.
  4. Click Edit > Delete.
  5. Click OK to verify you'd like to delete the account.
If the account has financials, TeamUnify recommends that you keep the older account and move new data from the new account. You'd then set the newer account to Canceled/Hidden to retain its financials.

To merge accounts:

  1. Open two browser tabs.
  2. Go to Member Admin.
    1. Chameleon users: In the side menu click Team Admin > Account/Member Admin > Members tab.
    2. New CMS users: In the side menu click Team Tools > Members.
  3. In one tab, pull up the older account. In the second tab, pull up the newer account. To do this, search the account name in the search box, then click on the name of the person to access the account.
  4. Move any new data from the new account to the old account.
  5. Take care to ensure the email addresses in the two accounts are different—make sure that the login email address is correct in the older account so that the user will be able to log in without errors.
  6. Make sure the USA Swimmer IDs are correct. If the parent changed the swimmer's information (adding a middle name, for example) the ID will be different and will not attach to their results. Please contact support with the old and new ID's so that we can update.
  7. On the older account, click Save.
  8. In the newer account's tab, under Account Access Settings, select Cancelled/Hidden from the Account Status drop-down, then Save.

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See Also
Dealing with duplicate registrations
How can I tell who has a verified email address