To add an SMS cell number for texting messages please follow the steps below. This MUST be done for the number to be activated for use through SwimOffice and OnDeck. Ideally an account holder will perform the below steps, as it requires opening a verification code on their cell phone.

SwimOffice Admin - Not an Admin

  1. Login to OnDeck.
  2. Tap Menu > Membership > My Account.
  3. Tap UPDATE PROFILE at the bottom of the screen.
  4. Fill in SMS 1 or SMS 2 with the cell number and select your cell Carrier.
    Account SMS fields
  5. Tap SAVE CHANGES and it will send a verification text to that number.
  6. Once you open the message it will usually verify your number, but tap the link just to make sure.
    Verification text
  7. If you have any trouble getting it to verify, try doing it through SwimOffice instead (see Verify SMS in SwimOffice).

SwimOffice Admin - Super User

If the user does not have OnDeck installed, they can add and verify their number in SwimOffice (see below link), or you can enter their number for them in OnDeck.

  1. In OnDeck, tap Menu > Membership > Accounts/Members.
  2. Tap the name of the desired user.
  3. Tap Edit at the bottom of the screen.
  4. Fill in SMS 1 or SMS 2 with the cell number and select their cell Carrier.
    Account SMS fields
  5. Tap SAVE CHANGES and it will send a verification text to that number.
  6. Once they open the message it will usually verify their number, but have them tap the link just to make sure.
    Verification text
  7. You will need to go back to the Accounts/Members screen and pull down the list to refresh it in order to see that their number is verified.
__________
See Also
SwimOffice: Add and verify a cell number for SMS/texting
Communicate via email, SMS and push notifications