Admin Level - Superuser

  1. Go to Registration Admin.
    1. Chameleon users: In the side menu click Team Admin > Registration Admin.
    2. New CMS users: In the side menu click Team Tools > Registration Admin.
  2. Click the Manage link next to the desired registration for which you want to create a refund.
  3. Select the desired search parameters and click Search
  4. This should bring up the desired account with a table that includes the payment information.
  5. Click the red Refund link for the desired transaction.
  6. Enter the New Refund Amount to Process.
  7. Next to Chart of Account (to Refund to), click Select.
  8. Find the Chart of Account you want to be affected by this refund and click Select to its right.
  9. Click Refund NOW.
  10. If they paid by check you will need to write them a check, and if it’s a credit card it will refund the amount back to their credit card.
  11. Important: Refunding does not remove the members from the Registration; you will have to manually remove them if necessary.

NOTE: If you recently switched to SE Payments and receive an error "Credit Failed --No such Charge," it's likely they paid for their registration using your prior payment gateway. You will need to refund their payment a different way.